Shipping policy
Shipping Policy
Last updated: August 14, 2026
We are committed to making your shopping experience as smooth and convenient as possible. Please review the following information before placing your order.
1. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
During busy periods, holidays, or promotional events, processing may take a little longer. We appreciate your patience and will do our best to get your order moving as quickly as possible.
2. Shipping Times
After your order has been processed, estimated delivery times may vary depending on your location and the shipping method available.
Typical delivery estimates are:
- Canada: approximately 7–20 business days
- United States: approximately 7–20 business days
- International: approximately 10–30 business days
These are estimated delivery times, not guaranteed delivery dates.
Delivery may take longer due to customs processing, weather, carrier delays, holidays, or other circumstances outside our control.
3. Shipping Tracking
When tracking information is available, a tracking number will be provided to you by email.
Please allow some time for tracking information to become active after your order has been shipped.
4. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order has been processed or shipped.
5. International Orders
We may ship products to customers in different countries.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
6. Lost, Delayed, or Damaged Packages
If your package appears to be delayed, please first check the tracking information provided to you.
If your package is marked as delivered but you cannot locate it, please check with household members, neighbours, and the shipping carrier where appropriate.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos or video of the issue so we can investigate and assist you.
7. Shipping Delays
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, customs delays, carrier disruptions, holidays, or other unforeseen events.
We will, however, do our best to assist you and communicate with you when there is a significant shipping issue.
8. Multiple Products
If you purchase multiple products, your items may arrive in separate packages and at different times depending on product availability and fulfillment arrangements.
You will not necessarily receive all products in one package.
9. Contact Us
If you have questions about your shipment or need assistance with an order, please contact our customer service team:
Email: toomystore34@gmail.com
Please include your order number in your message so we can assist you as quickly as possible.
Thank you for choosing our store. We appreciate your business and your patience while your order makes its way to you.